Help and customer support
Guidance for Helgan. Some tools depend on your role and the sections enabled by the owner.
Contact the shop owner for the RP Shopkeep Discord support channel.
Signing in
Use the account you registered for this shop. An administrator must approve it before protected tools are available. If you cannot sign in, ask the owner to review your account. Never post a password, authenticator code or recovery code in a ticket.
Orders and collection
Check the order reference, items, price and any discount before submitting. Use the shop’s signing link when a signature is required. Tell the owner your order reference if something is wrong; do not submit a second order just to correct the first.
Inventory and purchases
New businesses start with an empty catalogue and stock. Administrators add their own items, prices and opening quantities. Recording a purchase and receiving the goods are separate steps where those tools are enabled. Use the inventory history to investigate stock changes.
Paperwork and shop artwork
Forms and price lists use plain paper unless the owner uploads artwork. Administrators can open Artwork to upload their own logo, document background and menu/price-list border. Use a quiet area behind writing and preview the generated document. Weekly/random rotation uses the owner’s uploaded images.
Premium and real payments
Only pay using a link supplied by RP Shopkeep’s owner. Provider authorisation alone does not prove payment has completed. Do not pay again merely because access has not updated: ask support to check the payment. An extra payment or complimentary grant does not cancel an existing subscription.
Reporting a problem
Open a Discord ticket using the link below if configured. Include the shop name/address, what you tried, what you expected, the exact message shown and the approximate time. A cropped screenshot can help. Do not attach API keys, passwords, customer records or private financial exports.
Barony records
Use the barony’s configured treasury, tax and payroll periods. Ask the owner which roles may record or approve entries. Preserve the original reference when reporting a problem with a ledger entry.
Only share information needed to investigate the issue. This page never displays private shop data.